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QUESTION 51
Which of the following deliverables is part of both Enterprise and Standard Support?

A.    24*7 support advisory interaction
B.    Access to SAP Notes database
C.    SLA based delivery
D.    24*7 End-to-end Root Cause Analysis

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QUESTION 41
What is one of the roles of a Partner Services Advisor?

A.    Ramp-up assistant for the customer of the SAP PartnerEdge partner
B.    Trainer for Support Enablement
C.    The first point of contact for program and operational queries
D.    The dedicated point of escalation for level 3 support

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QUESTION 31
What is SAP PartnerEdge?

A.    A product oriented on business processes of small and midsize companies.
B.    A platform to implement, support, operate and monitor your enterprise solutions.
C.    A tool integrated in SAP Solution Manager.
D.    A program for SAP Channel partners focused on small and midsize companies.

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QUESTION 21
Which component of SAP Solution Manager will help you to identify the latest software updates?

A.    Work Center
B.    Root Cause Analysis
C.    Implementation Content
D.    Maintenance Optimizer

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QUESTION 11
You have picked a message from the queue. What are your next steps? (Choose two)

A.    Try to guess what the customer might want to have.
B.    Get a thorough understanding of the issue from the information given in the message.
C.    Ask the customer for their usernames and passwords.
D.    Search for notes and confirmed messages.

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QUESTION 1
How can you find the Root Cause Analysis within SAP Solution Manager?

A.    Use the appropriate work center transaction code.
B.    Fill in the search box with keyword Root Cause Analysis.
C.    Open a new application with default settings.
D.    Use the left side menu.

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